FAQ

Aboout the designer
What kind of payment methods is accepted?

Mastercard, Visa, American Express, Discover et Paypal

Is there a size chart available with the products on the website?

On the product page under the Size Guide icon.

What are the returns and refunds politics?

For details on our return policy, please visit our shipping and returns section.

How can I cancel or modify an order already in the system?

You clicked the Send Order button, but you were not ready yet? We will do our best to help you. Please contact our customer service team at 1-514-903-6488 within 30 minutes you placed your order. This service is available only during business hours. You can also contact our team by e-mail at customerservice@pascallabelle.com.

Is my purchase covered by a warranty?
What is the usual delay before I receive my order?
Do you ship internationally? If so, in which countries?
What are the shipping costs?

Shipping fees are FREE throughout Canada and an additional $50 USD fee will be added for shipments to the United States.

Who do I refer to if I have problems buying on your website?